Effective Date: 3.5.2019

At Best Agents Match (“we,” “us,” or “our”), your privacy is important to us. This Privacy Policy outlines the information we collect, how we use it, and your choices regarding your data. By using our website, services, or communicating with us, you agree to the practices described herein.

1. Information We Collect

We collect the following types of personal information from users (homeowners, buyers, and agents):

A. Information You Provide:
Name, phone number, and email address
Property address and details
Buying/selling timeframe
Preferences regarding real estate services
Communication opt-in selections

B. Automatically Collected Information:
IP address, device ID, browser type
Pages visited and time spent on site
Referring/exit URLs
Cookies and session identifiers

2. How We Use Your Information

We use your information to:
Connect you with suitable real estate agents
Communicate via SMS, phone, and email (with your consent)
Track service performance and improve user experience
Offer optional donation features after a transaction
Provide customer support and process referrals
Send promotional offers, only if you opt in
We do not sell your personal data to any third party.

3. Communications & A2P SMS Compliance

By providing your phone number, you consent to receive transactional and informational text messages from Best Agents Match. These messages may include:
Updates about your agent match
Appointment reminders
Follow-up questions or surveys
Notifications about promotions (if opted in)

We comply fully with CTIA, TCPA, and A2P 10DLC regulations, which include:
Clear opt-in language on forms
Message frequency disclosures (e.g., up to 5 messages/week)
Easy opt-out by texting STOP
Standard data and messaging rates may apply
Support available by texting HELP or contacting us directly

You may withdraw your consent to receive texts at any time by texting STOP or contacting us at support@bestagentsmatch.com.

4. Sharing Your Information

We may share your information with:
Referred real estate agents within our trusted network
Service providers who help us operate the platform (e.g., CRM, hosting, messaging services)
Legal or government entities when required by law
All third parties are contractually obligated to maintain the confidentiality and security of your information.

5. Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your data. While no system is 100% secure, we continuously monitor and improve our security practices.

6. Your Choices You can:

Request a copy of your personal information Ask us to correct inaccurate data Request that we delete your data (subject to legal limits) Opt out of marketing emails or texts at any time To make a request, email: support@bestagentsmatch.com

7. Cookies & Tracking

We use cookies and similar technologies to enhance user experience, analyze traffic, and track conversions. You may disable cookies in your browser settings, though this may limit functionality. We may also use tools such as Google Analytics and Facebook Pixel to track site usage and improve marketing performance.

8. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal information from children. If we learn that we’ve collected such data, we will delete it promptly.

9. Third-Party Links

Our platform may link to third-party websites or tools. We are not responsible for their content or privacy practices. We encourage you to review their privacy policies before engaging.

10. Data Retention

We retain your information for as long as needed to fulfill the purposes outlined above, including to comply with legal, regulatory, and operational obligations.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.” Continued use of our services after changes means you accept the revised policy.

12. Contact Us

For privacy-related questions, requests, or concerns, contact:
Best Agents Match
Email: info@bestagentsmatch.com
Phone: (310)467-4884
Website: https://www.bestagentsmatch.com