How We Score Agents

What Is the Haven AI Score?

Haven AI — Best Agents Match's proprietary AI matching engine — generates the Haven AI Score: a 0–100 composite ranking of every licensed Real Estate Agent in a given market. It combines 20 weighted performance dimensions — including sale-to-list ratio, days-on-market, DRE complaint history, and client sentiment — into a single comparable score. Higher Haven AI Scores predict better seller outcomes. Updated monthly.

Higher Haven AI Score = better match for you. Not better agent overall. Better for your specific needs.

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Data-driven only

Haven AI Score is built entirely from verifiable data — MLS transactions, response time logs, DRE records, and agent profile completeness. No self-reported stats. No paid placement.

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Situation-weighted

Dimensions are weighted differently based on your answers. Selling a luxury home? Luxury credentials score higher. First-time buyer? First-time buyer experience gets heavier weighting.

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Continuously updated

Haven AI Scores update automatically as new transaction data arrives. An agent who had a bad quarter will see their score reflect that. A rising star gets recognized quickly.

What Haven AI Score ranges mean

90–100
Elite

Top 5% of agents in your area. Exceptional across all relevant dimensions. Rare — BAM may not have an Elite Haven AI Score match in every neighborhood.

75–89
Excellent

Top 15% performers. Strong local track record, fast response time, and high dimension alignment with your situation.

60–74
Good

Above-average agents with solid local performance. Your match at this tier will still significantly outperform a random selection.

Below 60
Not matched

BAM does not surface agents below 60. If we cannot find a strong match in your area, we will tell you — and work to onboard better local agents.

All 20 Haven AI Score dimensions

01Sale-to-list ratio (last 12 months)
02Average days-on-market vs. county median
03Total transactions (volume = credibility)
04Luxury / high-value transaction experience
05First-time buyer / CalHFA experience
06Divorce sale specialization and experience
07FSBO conversion rate
08DRE complaint history (publicly searchable)
09E&O insurance status
10Languages spoken (match to seller)
11Geographic coverage match (hyper-local vs. metro)
12Brokerage size and support resources
13Response time to new leads (measured by BAM)
14Client sentiment NLP (from verified review sources)
15Negotiation outcome score (final price vs. list price)
16Availability score (current listing load)
17Relisting rate (% of listings that expire or are withdrawn)
18Referral conversion rate (% of BAM referrals that close)
19Consistency score (performance variance across 12 months)
20Seller outcome score (composite — weighted sum of above)
How Haven AI calculates your score →

Haven AI weights each dimension by historical impact on seller outcomes in your specific market. Dimensions with stronger correlation to successful sales receive higher weights. Weights are recalibrated monthly as new transaction data comes in.

Want to understand all the data that goes into your match? Read the full Transparency Report →

See your Haven AI Score match

Start your free profile and Haven AI will return your highest Haven AI Score match in 8 seconds.